To excel in the development and support of quality ELC and SAC in Dún Laoghaire Rathdown to bring about positive outcomes for children and families.
To proactively work in partnership and effecting positive change with our partners, providers and key stakeholders and implementing the National Childcare Funding Programmes on behalf of DCEDIY at local level in Dún Laoghaire Rathdown.
We are based in Deansgrange Business Park, Unit 16. Due to the pandemic, we are currently working remotely and can be contacted by phone on 01 2896600 or by email at info@dlrchildcare.ie.
Dún Laoghaire Rathdown County Childcare Committee (DLRCCC) Complaints Policy
DLR CCC is committed to providing a high-quality service to all our customers. DLR CCC views complaints as an opportunity to learn and improve our services for the future.
Commitment to our Customers
Our policy is to:
What is a complaint?
A complaint is an expression of dissatisfaction concerning the provision of a service or services by DLR CCC.
How to make a complaint?
All correspondence is dealt with confidentially but cannot be submitted anonymously.
A complaint about services provided by the County Childcare Committee should be directed to the DLR CCC Manager or Chairperson (as appropriate), who will endeavour to deal with the complaint within the response time outlined below. Customers can make a complaint in the following ways:
For customers who wish to make a complaint in relation to the Early Learning and Care and/or School Age Childcare sector, DLR CCC will try to assist you in finding a resolution with the service/agency if possible and/or signpost you to the relevant agency to escalate your complaint further.
What information is required when making a complaint?
In order for the CCC to assist in the investigation of your complaint, please be sure to provide the following information with your complaint:
Response time to your Complaint
Review of your Complaint
If the CCC Manager cannot resolve your complaint or you do not wish to submit your complaint directly to the County Childcare Committee Manager, please refer your complaint to the Chairperson of the County Childcare Committee at DLR County Childcare Committee, Unit 16 Deansgrange Business Park, Deansgrange, Co Dublin, A95 HH31.
Details of the Chairperson and Board Members can be found on our website at: www.dlrccc.ie
Response time will normally be within 20 working days.
Where this is not possible due to an ongoing investigation, a progress report will be sent with an indication as to when a full reply will be given.
Appeal of your Complaint
If you are still not satisfied with the response provided, it is possible for you to refer the matter to the Office of Ombudsman. Details provided below:
Office of the Ombudsman
6 Earlsfort Terrace,
Dublin 2,
D02 W773.
T: +353 1 639 5600
LoCall: 1890 223 030
Please complete the following if required:
Complaint Form Appendix 1 from Policy
Unit 16, Deansgrange Business Park, Deansgrange, Co Dublin A94 HH31
Company Number : 355563 Charity Number : 16005
© 2021 Dún Laoghaire-Rathdown County Childcare Committee